Refund Policy

Last updated: June 01, 2023

At EasyMachan, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. This Refund Policy outlines the conditions under which we accept returns and provide refunds for digital products purchased through our online store.

Eligibility for Refunds

Digital Products: Due to the nature of digital products, refunds are generally not available once a product key has been accessed or downloaded. However, we may offer refunds under the following conditions:
- Defective Products: If a digital product is defective or cannot be activated, and our customer support team cannot resolve the issue, a refund may be issued.
- Incorrect Products: If you receive a product that is different from what you ordered, we will provide the correct product or issue a refund.

Refund Process

Requesting a Refund: To request a refund, please contact our customer support team within three days of your purchase. Include your order number and a detailed description of the issue you are experiencing.
Evaluation: Our team will evaluate your request and, if eligible, will provide instructions for returning the product if necessary. In cases where a digital product cannot be returned (e.g., software keys), we will deactivate the product key and process the refund.
Refund Approval: Once your refund request is approved, we will process your refund within 10-14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your payment provider.

Non-Refundable Conditions

Change of Mind: Refunds are not provided if you simply change your mind about a product after purchase.
Product Misuse: Refunds will not be issued for products that have been misused or not used according to the product instructions.
Partial Use: Refunds are not available for partially used products, including cases where a software key has been partially activated.