Thank you for choosing EasyMachan as your trusted online store in Sri Lanka. We understand that sometimes returns and refunds are necessary, and we are committed to ensuring a hassle-free process for our customers. This Refund and Returns Policy outlines the guidelines and procedures for requesting refunds on our website, www.EasyMachan.com.
Eligibility for Refunds: To be eligible for a refund, you must meet the following criteria:
The item(s) must be unused, in the same condition as received, and in its original packaging.
The request for a refund must be made within 3 days from the date of delivery.
Refund Process: To initiate a refund, please follow these steps:
Contact our customer support team and provide your order details.
Our team will review your request and may require additional information or evidence.
If your refund request is approved, we will provide you with instructions on how to return the item(s).
Refund Options: Upon receiving the returned item(s) and verifying their condition, we will process the refund based on the original payment method. The options available are:
Store Credit: We can issue a store credit equivalent to the refunded amount, which you can use for future purchases on EasyMachan.
Bank Transfer: We can transfer the refunded amount directly to your bank account. Please provide us with your bank details for this option.
Original Payment Method: If feasible, we can refund the amount to the original payment method used during the purchase.
Refund Timeframe: We strive to process refunds promptly. However, please note that it may take 10 business days for the refund to reflect in your account, depending on the payment method and your bank’s processing time.
Non-Refundable Items: Certain items are non-refundable, including:
Digital keys or codes once they have been delivered or redeemed.
Items purchased during promotional sales or clearance events.
Personalized or customized items.
Return Shipping: If the return is due to a mistake on our part, such as sending the wrong item or a defective product, we will cover the return shipping costs. In other cases, the customer is responsible for the return shipping expenses. ( Refund and Returns Policy )
We reserve the right to refuse a refund if the item(s) do not meet the eligibility criteria stated in this policy or if we suspect fraudulent activity.
Please contact our customer support team if you have any questions or require assistance with the refund process.
Thank you for your trust in EasyMachan. We strive to provide exceptional service and ensure your satisfaction with every purchase.